2 October 2006 by Michael Marx
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IQPC Day Two: Richard Teerlink, Harley-Davidson |
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Richard Teerlink, Former Chairman of Harley-Davidson, taught us that we need to embrace change if we are to be successful. He opened with a quote from Eric Hoffer:
In this context he rode through the history of Harley-Davidson up to the 1981 and then talked about the changes they made from ‘81 to ‘85 that brought the company in to profitability again. He presented the case that people are the only sustainable competitive advantage a company can have. Below are a few quotes that stood out in my mind on various topics: Culture: “Culture begins with employee engagement in and understanding of the values, direction and purpose of the organization” Change: “Change is continuous and accelerating.. If you don’t like it, tough.” Communication: “It’s not the words you write the words you say, it’s what you do.” Organization chart: “The right people getting together at the right time to do the right thing right.” Harley-Davidson Mission Statement: “We fulfill dreams through the experience of motorcycling…” At the close of his presentation, a conference attendee asked Richard if he has a Harley tattoo… He responded, “My Harley tattoo in on my heart and soul.” Related Conference Blog Entries IQPC: Day One: Main Conference Session IQPC: Day One: Brad Dalton, Senior Vice President of Bank of America IQPC Day One: Breakout Session: Michael Cyger, iSixSigma IQPC Day One: Breakout Session, Liam Palmer, HSBC IQPC Day One: Panel Session: Gaining Buy-in IQPC Day One: Breakout Session, Raj Gohil, BP |
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| Conferences , Leadership | |
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| posted by Michael Marx at 1:30 PM ET | comments [1] | |
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